{"id":7496,"date":"2021-09-30T08:30:25","date_gmt":"2021-09-30T08:30:25","guid":{"rendered":"https:\/\/www.magetop.com\/blog\/?p=7496"},"modified":"2021-09-30T08:32:05","modified_gmt":"2021-09-30T08:32:05","slug":"configure-payment-failed-email-in-magento-2","status":"publish","type":"post","link":"https:\/\/www.magetop.com\/blog\/configure-payment-failed-email-in-magento-2\/","title":{"rendered":"How To Configure Payment Failed Email In Magento 2"},"content":{"rendered":"\n<p>In this post, I will guide you on <strong>How To Configure Payment Failed Email In Magento 2<\/strong>. The customer will receive a failed payment notification when there is a technical glitch or any problem during the payment process. It helps increase customer loyalty to your store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Steps To Configure Payment Failed Email In Magento 2<\/h2>\n\n\n\n<p>1. Log in to&nbsp;<strong>Admin Panel<\/strong>.<\/p>\n\n\n\n<p>2. On the&nbsp;<strong>Admin Panel<\/strong>&nbsp;sidebar, go to&nbsp;<strong>Stores &gt; Settings &gt; Configuration<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"403\" data-attachment-id=\"3756\" data-permalink=\"https:\/\/www.magetop.com\/blog\/magento-2-configure-layered-navigation\/choose-configuration-on-the-left-sidebar\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?fit=1857%2C936&amp;ssl=1\" data-orig-size=\"1857,936\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Choose-Configuration-on-the-left-sidebar\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?fit=300%2C151&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?fit=800%2C403&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?resize=800%2C403&#038;ssl=1\" alt=\"Choose Configuration on the left sidebar\" class=\"wp-image-3756\" srcset=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?w=1857&amp;ssl=1 1857w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?resize=300%2C151&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?resize=1024%2C516&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?resize=768%2C387&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?resize=1536%2C774&amp;ssl=1 1536w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2020\/12\/Choose-Configuration-on-the-left-sidebar.jpg?w=1600&amp;ssl=1 1600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>3. In the left panel, choose&nbsp;<strong>SALES &gt; Checkout<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"374\" data-attachment-id=\"6032\" data-permalink=\"https:\/\/www.magetop.com\/blog\/redirect-to-cart-page-after-adding-product-to-cart-in-magento-2\/choose-sales-checkout\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?fit=1801%2C843&amp;ssl=1\" data-orig-size=\"1801,843\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Choose-sales-checkout\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?fit=300%2C140&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?fit=800%2C374&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?resize=800%2C374&#038;ssl=1\" alt=\"Choose-sales-checkout\" class=\"wp-image-6032\" srcset=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?w=1801&amp;ssl=1 1801w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?resize=300%2C140&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?resize=1024%2C479&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?resize=768%2C359&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?resize=1536%2C719&amp;ssl=1 1536w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/07\/Choose-sales-checkout.jpg?w=1600&amp;ssl=1 1600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>4. Expand the&nbsp;<strong>Payment Failed Emails<\/strong>&nbsp;section.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"313\" data-attachment-id=\"7498\" data-permalink=\"https:\/\/www.magetop.com\/blog\/configure-payment-failed-email-in-magento-2\/expand-the-payment-failed-emails-section\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?fit=1790%2C700&amp;ssl=1\" data-orig-size=\"1790,700\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Expand-the-Payment-Failed-Emails-section\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?fit=300%2C117&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?fit=800%2C313&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?resize=800%2C313&#038;ssl=1\" alt=\"Expand the\u00a0Payment Failed Emails\u00a0section\" class=\"wp-image-7498\" srcset=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?w=1790&amp;ssl=1 1790w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?resize=300%2C117&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?resize=1024%2C400&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?resize=768%2C300&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?resize=1536%2C601&amp;ssl=1 1536w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Expand-the-Payment-Failed-Emails-section.png?w=1600&amp;ssl=1 1600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p>5. Configure the&nbsp;Payment Failed Emails.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"319\" data-attachment-id=\"7499\" data-permalink=\"https:\/\/www.magetop.com\/blog\/configure-payment-failed-email-in-magento-2\/configure-the-payment-failed-emails\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?fit=1351%2C539&amp;ssl=1\" data-orig-size=\"1351,539\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Configure-the-Payment-Failed-Emails\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?fit=300%2C120&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?fit=800%2C320&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?resize=800%2C319&#038;ssl=1\" alt=\"Configure the\u00a0Payment Failed Emails\" class=\"wp-image-7499\" srcset=\"https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?w=1351&amp;ssl=1 1351w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?resize=300%2C120&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?resize=1024%2C409&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.magetop.com\/blog\/wp-content\/uploads\/2021\/09\/Configure-the-Payment-Failed-Emails.png?resize=768%2C306&amp;ssl=1 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Payment Failed Email Sender:<\/strong> Identifies the store contact that appears as the sender of the message. The default sender is General Contact.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Payment Failed Email Receiver:<\/strong> Identifies the store contact that is to receive notification of failed email transmissions. The default sender is General Contact.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Payment Failed Template:<\/strong> Identifies the template that is sent when a payment method fails during checkout is generated for a customer. The default template is Payment Failed.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Send Payment Failed Email Copy To:<\/strong> Provides the email address of anyone who should receive a copy of the payment failed notification email. Separate multiple addresses with a comma.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Send Payment Failed Email Copy Method:<\/strong><ul><li>Bcc \u2013 Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.<\/li><li>Separate Email \u2013 Sends the copy as a separate email.<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>6. Click&nbsp;<strong>Save Config<\/strong>&nbsp;when complete.<\/p>\n\n\n\n<p>Follow us for the more helpful posts!<\/p>\n\n\n\n<p>We hope this is a useful post for you.<\/p>\n\n\n\n<p>You can read more useful posts like <strong><a href=\"https:\/\/www.magetop.com\/blog\/add-top-link-in-magento-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Add Top Link In Magento 2<\/a><\/strong>.<\/p>\n\n\n\n<p>Thank you for reading!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this post, I will guide you on How To Configure Payment Failed Email In Magento 2. The customer will receive a failed payment notification when there is a technical glitch or any problem during the payment process. It helps increase customer loyalty to your store.<\/p>\n","protected":false},"author":106,"featured_media":7502,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2],"tags":[1918,1919,107,1917],"class_list":["post-7496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento-2-tutorials","tag-configure-payment-failed-email-in-magento-2","tag-how-to-configure-payment-failed-email-in-magento-2","tag-magento-2-tutorials","tag-payment-failed-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Configure Payment Failed Email In Magento 2 - Magetop Blog<\/title>\n<meta name=\"description\" content=\"In this post, I will guide you on How To Configure Payment Failed Email In Magento 2. 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