How To Configure Payment Failed Email In Magento 2

In this post, I will guide you on How To Configure Payment Failed Email In Magento 2. The customer will receive a failed payment notification when there is a technical glitch or any problem during the payment process. It helps increase customer loyalty to your store.

Steps To Configure Payment Failed Email In Magento 2

1. Log in to Admin Panel.

2. On the Admin Panel sidebar, go to Stores > Settings > Configuration.

3. In the left panel, choose SALES > Checkout.

4. Expand the Payment Failed Emails section.

5. Configure the Payment Failed Emails.

• Payment Failed Email Sender: Identifies the store contact that appears as the sender of the message. The default sender is General Contact.

• Payment Failed Email Receiver: Identifies the store contact that is to receive notification of failed email transmissions. The default sender is General Contact.

• Payment Failed Template: Identifies the template that is sent when a payment method fails during checkout is generated for a customer. The default template is Payment Failed.

• Send Payment Failed Email Copy To: Provides the email address of anyone who should receive a copy of the payment failed notification email. Separate multiple addresses with a comma.

• Send Payment Failed Email Copy Method:
  • Bcc – Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
  • Separate Email – Sends the copy as a separate email.

6. Click Save Config when complete.

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