Magento 2 RMA Extension

Magento 2 RMA Extension allows the customer to create return request for the purchased products. Return merchandise authorization module also allow guest user for RMA form. A customer can create a shipping label for return/exchange products.

  • Send and receive file attachments with the messages.
  • Create customizable fields for the RMA Request Form.
  • Guest Customers can generate RMA too.
  • Buyer and Admin can communicate using the RMA system.
  • RMA History with Filters and Pagination.
  • Show Return Policy Page to customers... Read More
Version v2.0.6
CE, EE 2.0.x, 2.1.x, 2.2.x, 2.3.x

* Required Fields



RMA is a powerful tool for managing the processing return and exchange requests within your workflow. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore.

RMA System For Magento 2 Features :

  • Send and receive file attachments with the messages.
  • Create customizable fields for the RMA Request Form.
  • Guest Customers can generate RMA too.
  • Buyer and Admin can communicate using the RMA system.
  • RMA History with Filters and Pagination.
  • Show Return Policy Page to customers.
  • Dynamic order selection with various option.
  • Print RMA details and shipping label easily.
  • The customer can also enter consignment number and upload images after RMA generation.
  • The admin can manage RMA status as well as Reasons.
  • The customer and the admin receive notification emails.
  • Using Return Quantity, the admin will return RMA quantity to their store.
  • The admin can select the allowed product types for RMA.
  • 100% Open-source, Support multi-store, Support multi-language.
  • Easy to install and customize.

What Is The Use Of This Module and Why Should I Use It?

Magento 2 Product Return RMA (Return Merchandise Authorization) allows the store owner to integrate RMA system for its customers so that they can create a request for product return. RMA is very useful for managing product return/refund/exchange/order cancellation.

With the help of Magento 2 RMA Extension, a registered customer or a guest customer can return the products, have them exchanged or refunded within the admin specified time limit.

Magento 2 RMA Module Configuration

Module Configuration

After the module installation, the admin will configure the module. The admin will do the following settings:

  • Select allowed products for the RMA request.
  • Content for the Return policy.
  • Set the store admin name and email address for receiving RMA requests.
  • Set number of days up to which a customer can create a request for RMA.
  • Admin can select “Allowed Order Status”.
  • Allow New RMA Request for Cancelled Requests - Yes/No.
  • Allow New RMA Request for Declined Requests - Yes/No.
  • Enter content for New RMA Message to customer.

Manage RMA Reasons

Here, the admin can manage the RMA reason which is used by the customer at the time of RMA request.

  • Create multiple RMA reasons for a request.
  • Set status as enabled or disabled, or delete.

If a customer creates an RMA request for multiple products, different reasons can be selected for each product.

Magento 2 Manage RMA Reasons
Magento 2 RMA Return Shipping Label

Return Shipping Label

The admin can create a return shipping label for the new and existing orders.

  • Set return shipping label price, title, select status.
  • Upload image for the shipping label.
  • Admin can preview the shipping label.
  • Edit the shipping labels or delete them.

Create RMA Custom Fields

The admin can create customizable fields for the Request New RMA form. Various types of fields can be created such as – radio button, checkbox. The additional fields allow the admin to get more information from the customers.

  • Enter the name of the custom field that will appear on the frontend.
  • The following types of fields are available: Text, Text Area, Dropdown, Multiple Select, Radio Button, CheckBox.
  • Set the sorting order of this field using 0,1,2,3 etc.
  • Required Values – Select Yes if you want to make this field as the required field.
  • The customer will not be able to submit the RMA request unless they fill this field information.
  • Status – To show this custom field on the frontend, select Yes. Otherwise select No for hiding this field.
Magento 2 Create RMA Custom Fields
Magento 2 RMA Request Form

RMA Request Form

Using Magento 2 RMA, the buyer can create multiple RMA request with return reason. The user can send the damaged product image. The customer will do the following:

  • The customer will select the order ID on which he wants the RMA.
  • The customer will select a product for the RMA and select the reason behind the RMA.
  • The user will upload images, the select package condition, resolution type.
  • The customer can also add additional information, select product delivery status.
  • At last, the user will accept terms and conditions.

RMA History & Conversation

The customer and admin can view the complete history and conversations related to the RMA request. All the records are maintained in the RMA request for better management.

  • View Date & Time.
  • Download Attachments.
  • All the conversations are stored and can be viewed later.
  • Email notifications to the customer when a new message is received.
Magento 2 RMA History & Conversation

Customer Reviews

  1. Good extension & Fast help :) review by Franco on 6/28/2020
    Developer Support
    Functions as Described

    I just want to say thanks to Adam and Support Team.
    Thank you for your collaboration when we needed help with our quite unusual store, we now can use the module perfectly.

  2. Full control of returns review by Municipality on 5/5/2019
    Developer Support
    Functions as Described

    This extension gives you full control of customer returns. Easy to use both for store owner and customers and lets you interact with customers before return is shipped. This gives you a possibility to solve issues and gain happy customers. In many cases you do not need the item in return, the problem is solved in the RMA process. Great extension!

  3. Very Useful Extension review by Cipayung on 4/11/2019
    Developer Support
    Functions as Described

    We use this extension on a daily basis to manage our RMA's. While it doesn't fit our internal RMA process 100% it's flexible enough that we were able to adjust it's settings to get pretty close to what we needed. The extension is well written code-wise and has plenty of features which all work well. Mirasvit does a good job of keeping their extensions updated and offers good support if needed. Overall we have been happy with all of the extensions we have purchased and use them on a regular basis.

  4. Best RMA Extension review by Frederiksberg on 2/3/2019
    Developer Support
    Functions as Described

    This extension is the best one out there. It has everything which we needed, we just need manual RMA creation more for which we are waiting for.

  5. One stop RMA solution. review by Gainsborough on 1/16/2019
    Developer Support
    Functions as Described

    Well, install this and you have a fully functional and feature-loaded RMA system ready in your store. Works great out of the box, never had to contact support. I recommend this totally.

  6. Very Useful review by Joe on 11/25/2018
    Developer Support
    Functions as Described

    This extension does exactly what it says and it works just fine!
    Great, fast and kind costumer support.

  7. Great RMA System review by Bradles on 9/9/2018
    Developer Support
    Functions as Described

    Best RMA solution. Feature packed and well thought out interface!
    Agree with other reviewer that their should be an archives section to move completed RMA's to.

  8. Well Done review by Julia on 5/7/2018
    Developer Support
    Functions as Described

    I have purchased it for my client. He is happy and likes the way it works. As a developer i can say, that module is developed excellent. I have discovered some new things such as a well done extension!!!

  9. Great Extension & Service review by Scott on 2/8/2018
    Developer Support
    Functions as Described

    An extension offers the absolutely awesome features for both: customers and my team. I agree that this module is very important for those who really care and wisely run a business. Great! Thanks.

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