How To Add Zendesk (Zopim) Live Chat In Magento 2

Simply add a live chat method to your store with Zendesk Live Chat. Customers can get the support any time they need it, increase the user experience while increasing sales for your store. In the post, I will guide you How To Add Zendesk (Zopim) Live Chat In Magento 2.

About Zendesk

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Their software is powerful and flexible, and scales to meet the needs of any business.

Zendesk Live Chat gives your customers real-time support as they browse your website and answer questions quickly.

Zendesk Live Chat, formerly known as Zopim Live Chat, one of the best and easiest ways to add live chat to your store.

Steps to get the Zendesk Web Widget script

Step 1: Go to https://account.zopim.com/ to login your Zendesk account.

Zendesk LogIn Page
  • If you do not have a Zendesk account, you can register it at https://www.zendesk.com/register/chat/
Zendesk Register Page

Step 2: After logging in, the page will be redirected to the Dashboard.

Zendesk Dashboard Page

Step 3: Expand the Settings, choose Widget.

Choose Settings Widget on the left side bar

Step 4: Copy the Zendesk Web Widget script.

Copy the Zendesk Web Widget script

Steps to Add Zendesk Live Chat In Magento 2

Step 1: Login to Admin Panel.

Step 2: Choose CONTENT -> Design -> Configuration.

Choose Content Configuration on the left sidebar

Step 3: Choose Edit the Global of the Action column.

Choose Edit the Global of the Action column

Step 4: Expand the Footer section.

Expand the Footer section

Step 5: Paste the copied script into Miscellaneous HTML.

Paste the copied script into Miscellaneous HTML

Step 6: Click Save Configuration and flush cache.

Click Save Configuration and flush cache

Let’s see the result:

Zendesk Live Chat In Home Page
Zendesk Live Chat In Home Page
Customer Chat In Homepage
Customer Chat In Homepage
Chat In Zendesk Dashboard
Admin Chat In Zendesk Dashboard

You can read more useful articles like How To Create A New Store View In Magento 2.

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Aaron LX

Aaron is a passionate writer, crazy about shopping, eCommerce and trends. Besides his outstanding research skills and a positive mind, Aaron eagerly shares his experience with the readers.

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