How To Configure Credit Memo Comments In Magento 2

In this post, I will guide you on How To Configure Credit Memo Comments In Magento 2. Send comments regarding the refunds to the customer via email.

Credit memos are part of e-commerce. The submission of comments about the refund to note, notify the customer. This helps the relationship between customers and sellers become better, thereby increasing the buying experience.

Steps To Configure Credit Memo Comments In Magento 2

1. Log in to Admin Panel.

2. On the Admin Panel sidebar, go to Stores > Settings > Configuration.

3. In the left panel, choose SALES > Sales Emails.


4. Expand the Credit Memo Comments section.

Expand the Credit Memo Comments section

5. Configuring Credit Memo Comments.

  • Enabled: Set it to Yes if you want to send the credit memo comment email to customers.
  • Credit Memo Comment Email Sender: Select the email sender of the Credit Memo Comment Email.
  • Credit Memo Comment Email Template: Select the template to be sent of the Credit Memo Comment Email.
  • Credit Memo Comment Email Template for Guest: Select the template to be sent to the customers that have not registered to your store
  • Send Credit Memo Comment Email Copy To: Enter the multiple email addresses to whom you want to send a credit memo comment email copy. Note: Separate email addresses with a comma.
  • Send Credit Memo Comments Email Copy Method: Select the copy method you want to send credit memo comments email.
    • Bcc (Blind carbon copy).
    • Separate Email.

6. When complete, click Save Config button.

This is the end of the post.

Follow us for the more helpful posts!

We hope this is a useful post for you How To Configure Invoice Comments In Magento 2.

Thank you for reading!

4.5 2 votes
Article Rating

Aaron LX

Aaron is a passionate writer, crazy about shopping, eCommerce and trends. Besides his outstanding research skills and a positive mind, Aaron eagerly shares his experience with the readers.

Leave a Reply or put your Question here

1 Comment
Newest Most Voted
Inline Feedbacks
View all comments
Rose Anderson
Rose Anderson
September 11, 2023 9:38 am

Great guide on configuring credit memo comments in Magento 2! It’s essential for e-commerce, and this article’s step-by-step approach and examples really simplify the process. Thanks for sharing this valuable resource!

Would love your thoughts, please comment.x