How To Configure Credit Memo Emails In Magento 2

In this post, I will guide you on How To Configure Credit Memo Emails In Magento 2. Send emails to customers about the money back after they create a credit memo.

Steps To Configure Credit Memo Emails In Magento 2

1. Log in to Admin Panel.

2. On the Admin Panel sidebar, go to Stores > Settings > Configuration.

3. In the left panel, choose SALES > Sales Emails.

4. Expand the Credit Memo section.

5. Configure credit memo email.

• Enabled: Activates the transactional email for each credit memo generated.
• Credit Memo Email Sender: Identifies the store contact that appears as the sender of the message. Default sender is Sales Representative.
• Credit Memo Email Template: Identifies the template that is sent when a credit memo is generated for a customer. Default template is New Credit Memo.
• Credit Memo Email Template for Guest: Identifies the template that is sent when a credit memo is generated for a guest. Default template is New Credit Memo for Guest.
• Send Credit Memo Email Copy To: Provides the email address of anyone who should receive a copy of a credit memo email. Separate multiple addresses with a comma.
• Send Credit Memo Email Copy Method: Choose the method used to send the copy:
  • Bcc – Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer.
  • Separate Email – Sends the copy as a separate email.

6. Click Save Config when complete.

This is the end of the post.

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